Refunds & Returns
We want you to be happy with every order. Here's how returns and refunds work. Last updated October 9, 2026.
30-day returns
You can return most unused physical items within 30 days of delivery. Items must be in their original packaging with all parts and accessories.
Items we can't take back
- Digital gift cards and software codes once the code has been sent
- Opened personal care items and supplements, for hygiene reasons
- Opened pet wipes and grooming consumables
- Items damaged through misuse
How to start a return
- Email support@livesmartshop.com or call +1 907-420-0483 with your order reference (it starts with LS-).
- We will send return instructions and the return address.
- Pack the item securely and ship it back. We recommend a tracked service.
Refunds
Once we receive and inspect your return, we refund the item price to your original payment method within 5 to 7 business days. Original shipping costs are not refundable unless the item arrived damaged or we made a mistake.
Damaged or wrong items
If something arrives damaged or isn't what you ordered, contact us within 7 days of delivery with a photo. We will replace it or refund you in full, including shipping.
Exchanges
Want a different item? Return the original for a refund and place a new order. That's the fastest way to get what you need.
Contact
Live Smart Shop
44755 Sterling Hwy
Soldotna, AK 99669, USA
Phone: +1 907-420-0483
Email: support@livesmartshop.com