FAQs

Why hasn’t my order arrived yet?

livesmartshop.com uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Most orders ship within 24-48 business hours, however shipping may take longer during the holidays.

We’ll send you an email with your tracking information once an order is on its way. Items will indicate their ship times in each description.

If the tracking information for your package says delivered and you have not received it, please reach out to us at support@livesmartshop.com and we will look into it for you. After the investigation, if the package still has not shown up within 3 business days of the delivery date then we will file a claim for you. 

Do you ship to international locations outside of the US?

We do not offer international shipping for now! We will keep customers posted when there are any new updates.

My size is not available on the site, is it still possible to get the item?

No, unfortunately what you see on the site is all we have. We’re always adding new arrivals though, so be sure to check back and browse often!

What is the status of my order?

You will receive an order confirmation via email after your order is placed. You will then receive an email with the tracking number once the order ships. If items are shipped separately, you will receive an email with a tracking number for each shipment. Tracking numbers can also be found by logging into your account or checking our Order Status page. From there you can click the tracking number for progress of your shipment. Please note tracking numbers may take one business day to update with the shipping partner.

Can I Get More Information On A Product?

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.

The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.

If there is any further information you feel we need to put on there to help you, just let us know what information you’d like to see and we’ll do our best to include it.

Any Catalogs That I Can Buy From?

With over so many new items every week, and hundreds of items on the site at any one time, plus constantly changing fashion news, trend features and advice, it would simply be impossible for a paper catalog to keep up.

Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.

Can i change or cancel my order after it has been placed?

Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Depending on the item’s return policy, we are happy to accept the item(s) you have ordered once they have been received. 

Products on Live Smart Shop are available in very limited quantities for only a short period of time. As a marketplace, we have many suppliers and we are unable to substitutean item once the order is submitted.

How secure is my personal information?

Your personal information will definitely be secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction.

For more information please have a look at part – Privacy Notice at the bottom of the website.

How will I know that my order is placed successfully?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.

What if I make a mistake in my order?

Please contact us at support@livesmartshop.com and we will work to correct the problem as soon as possible. 

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